ANY QUESTIONS
FREQUENTLY ASKED QUESTIONS
We want to help! Did you know that nearly every customer service questions can be answered.
1.Unique Selling Proposition (USP):
Identify what sets your travel company apart from others. It could be specialized services, unique destinations, exclusive packages, or exceptional customer service.
2.Destination Expertise:
Demonstrate in-depth knowledge of various travel destinations. This can instill confidence in potential customers that your company is well-versed in providing excellent travel experiences.
3. Customer Reviews and Testimonials:
Showcase positive feedback and testimonials from satisfied customers. Positive reviews can significantly influence potential clients when choosing a travel and tour company.
4. Quality of Service:
Emphasize the quality of service you provide, from the booking process to the actual travel experience. Efficient and attentive customer service can be a significant differentiator.
5. Variety of Packages:
Offer a diverse range of travel packages to cater to different interests and budgets. Having options for various types of travelers can attract a broader audience.
6. Transparency:
Be transparent about pricing, terms, and conditions. Clear communication and transparency build trust with customers.
7. Technology Integration:
Utilize modern technology for booking, customer support, and providing information. A user-friendly website and mobile app can enhance the overall customer experience.
8. Social Media Presence:
Actively engage in social media to promote your travel packages, share travel tips, and interact with potential customers. Social media can be a powerful tool for marketing in the travel industry.
9. Partnerships and Affiliations:
Establish partnerships with hotels, airlines, and other service providers. Having strong connections can lead to exclusive deals and benefits for your customers.
10. Environmental and Social Responsibility:
Highlight any sustainable or socially responsible practices your company follows. This can appeal to travelers who prioritize eco-friendly and ethical travel options.
11. Innovative Marketing Strategies:
Explore creative and innovative marketing campaigns to stand out in a crowded market. This could include influencer partnerships, contests, or interactive content.
1. Travel Packages:
All-inclusive vacation packages to popular destinations.
Customizable itineraries based on individual preferences.
2. Flight and Accommodation Booking:
Assistance in booking flights and securing accommodations.
3. Guided Tours:
Organized and guided tours to historical, cultural, or scenic locations.
Specialty tours like adventure tours, wildlife safaris, or culinary tours.
4. Cruise Packages:
Cruise vacations to various destinations.
5. Transportation Services:
Ground transportation arrangements, including airport transfers.
6. Travel Insurance:
Offer travel insurance coverage for unexpected events.
7. Group Travel:
Services for organizing group travel, including incentives or corporate retreats.
8. Event Planning:
Assistance in planning and organizing events at travel destinations.
9. Customer Support:
24/7 customer support for assistance during travel.
10. Special Deals and Discounts:
Exclusive deals, promotions, and discounts for loyal customers or special occasions.
11. Online Resources:
Comprehensive website with travel guides, tips, and resources.
Mobile apps for easy booking and access to travel information.
12. Customized Travel Experiences:
Tailored travel experiences based on individual preferences and interests.
13. Cultural Experiences:
Opportunities to immerse in local culture, traditions, and activities.
14. Adventure Travel:
Adventure sports and activities for thrill-seekers.
15. Educational and Volunteer Opportunities:
Educational travel experiences or volunteer programs.
1. Online Booking:
Most travel companies offer online platforms where customers can browse, select, and book travel packages, flights, hotels, and other services.
2. Customer Support:
A reliable customer support team is often available to assist customers with inquiries, booking issues, and other concerns. This support may be provided through phone, email, or live chat.
3. Personalized Consultations:
Some companies offer personalized consultations, especially for complex or customized travel plans. This may involve direct communication with travel agents.
4. Website and Mobile Apps:
Travel companies often have user-friendly websites and mobile apps that allow customers to access information, make bookings, and manage their itineraries conveniently.
5. Confirmation and Itinerary Details:
Upon booking, customers receive confirmation details and a comprehensive itinerary outlining their travel plans, including flight details, accommodation information, and scheduled activities.
6. Travel Documentation:
Assistance with necessary travel documentation, including visas, travel insurance, and other essential paperwork.
7. Special Services:
Provision of special services such as airport transfers, guided tours, and other add-ons based on customer preferences.
8. Updates and Alerts:
Timely updates and alerts regarding any changes to travel plans, flight delays, or other relevant information.
9. Payment Options:
Multiple secure payment options are usually provided for customers to make payments for their bookings.
10. Post-Travel Support:
Support services may extend beyond the actual travel period, with assistance for post-travel concerns or feedback.
11. Promotional Offers and Loyalty Programs:
Travel companies often provide promotional offers, discounts, and loyalty programs to incentivize repeat business.
12. Accessibility:
Ensuring accessibility for individuals with disabilities and catering to diverse customer needs.
13. Crisis Management:
Providing assistance in the event of unexpected crises or emergencies during travel.
1. Pricing Transparency:
Many businesses provide transparent pricing information on their websites. Check the company's official website or contact them directly for details on their pricing structure.
2. Service Packages:
Travel and tour companies often offer different service packages with varying levels of inclusions. The price can depend on the type of package chosen.
3. Seasonal Variations:
Prices for travel services can vary based on the season, availability, and demand. Off-peak seasons may offer more affordable options.
4. Group Discounts:
Some companies provide discounts for group bookings or special promotions during certain times of the year.
5. Customization Costs:
Customized itineraries or special requests may incur additional costs. Clarify with the company if there are customization fees.
6. Online Reviews:
Look for online reviews or testimonials from other customers to gauge the value and quality of services provided by the company.
7. Compare Multiple Options:
Explore and compare the prices and services of multiple travel and tour companies to find one that aligns with your budget and preferences.
8. Contact the Company Directly:
If you have specific requirements or questions about pricing, contacting the company directly is a good way to get accurate and up-to-date information.
STILL HAVE A QUESTION?
" You have one life, one chance. so, Make your footprints Everywhere - Mirabilis "
QUESTIONS/ANSWERS
BENEFITS & WHAT WE DO?
1. Research Destinations:
Explore different destinations within Sri Lanka and identify places that align with your interests, whether it's cultural, historical, natural, or recreational.
2. Travel Planning:
Plan your itinerary, considering the duration of your stay, places you want to visit, and activities you want to engage in.
3. Accommodation:
Look for accommodation options that suit your budget and preferences. Sri Lanka offers a range of choices, from budget guesthouses to luxury resorts.
4. Transportation:
Plan how you'll get around the country. Sri Lanka has a well-connected transportation network, including buses, trains, and taxis.
5. Cuisine:
Explore Sri Lankan cuisine, known for its unique flavors and spices. Try local dishes and street food to experience the culinary diversity.
6. Cultural Etiquette:
Familiarize yourself with the local customs and cultural norms. For example, it's customary to remove shoes before entering someone's home or a religious site.
7. Language:
Learn a few basic phrases in Sinhala or Tamil, the official languages of Sri Lanka. English is also widely spoken, especially in tourist areas.
8. Currency:
Sri Lankan Rupee (LKR) is the official currency. Ensure you have some local currency for small purchases, and major credit cards are widely accepted.
9. Weather:
Consider the weather when planning your visit. Sri Lanka has a tropical climate, and the monsoon season can vary in different parts of the country.
10. Health Precautions:
Check if any vaccinations or health precautions are recommended before traveling. It's also advisable to have travel insurance.
11. Local Experiences:
Interact with locals and participate in cultural activities to gain a deeper understanding of the country.
1. Customer Relationship Management (CRM):
Utilizing CRM tools to store and manage customer information, track interactions, and ensure a personalized experience.
2. Communication:
Establishing effective communication channels to understand customer needs, provide support, and share relevant information.
3. Customer Support:
Offering prompt and helpful customer support to address queries, concerns, or issues.
4. Personalization:
Tailoring products or services to meet the individual preferences and needs of each client.
5. Feedback and Improvement:
Collecting feedback from clients to understand their satisfaction levels and areas for improvement.
6. Data Analysis:
Analyzing customer data to identify trends, preferences, and opportunities for enhancing products or services.
7. Customer Retention:
Implementing strategies to retain existing clients, such as loyalty programs or exclusive offers.
8. Timely Delivery of Services:
Ensuring that services or products are delivered on time and meet or exceed customer expectations.
9. Transparency:
Maintaining transparency in business operations, pricing, and communication to build trust with clients.
10. Problem Resolution:
Effectively addressing and resolving any issues that may arise, demonstrating commitment to customer satisfaction.
11. Customer Education:
Providing information and resources to educate clients about products or services, helping them make informed decisions.
1. Set a Budget:
Determine how much you can afford to spend on your trip. This will guide your choices regarding accommodation, transportation, activities, and meals.
2. Choose Your Destination:
Select a destination that aligns with your interests, budget, and the type of experience you're seeking. Consider factors like weather, cultural attractions, and local cuisine.
3. Plan Your Itinerary:
Create a rough itinerary outlining the places you want to visit and activities you'd like to engage in. Be flexible, allowing room for spontaneous exploration.
4. Book Accommodation:
Research and book accommodation based on your budget and preferences. Options range from hotels and hostels to vacation rentals and boutique guesthouses.
5. Transportation:
Decide on the mode of transportation. Whether it's flights, trains, buses, or rental cars, plan how you'll get around at your destination.
6. Pack Light and Smart:
Pack essentials and versatile clothing. Consider the weather at your destination and pack accordingly. Don't forget important documents like passports, travel insurance, and any necessary medications.
7. Stay Informed:
Stay updated on travel advisories, visa requirements, and any health or safety concerns at your destination. Check the latest guidelines and regulations.
8. Safety Precautions:
Be aware of your surroundings and take necessary safety precautions. Keep your belongings secure and be cautious in unfamiliar areas.
9. Explore Local Cuisine:
Try local dishes and explore the culinary scene. Food is an integral part of the travel experience.
10. Connect with Locals:
Engage with locals to learn more about the culture and lifestyle. This can enhance your travel experience and provide valuable insights.
11. Capture Memories:
Take photos and document your journey. Capture moments that resonate with you and create lasting memories.
12. Stay Hydrated and Healthy:
Drink plenty of water, especially in unfamiliar climates. Prioritize your health and well-being throughout your journey.
13. Respect Local Customs:
Familiarize yourself with local customs and traditions. Show respect for the local culture and be mindful of local etiquette.
14. Be Open-Minded:
Embrace new experiences and be open to trying things outside of your comfort zone. Travel is an opportunity for personal growth and learning.
1. Ella:
Known for its stunning landscapes, Ella offers budget-friendly guesthouses and hostels. You can enjoy activities like hiking to Little Adam's Peak and exploring the Nine Arch Bridge for free.
2. Mirissa:
This coastal town is famous for its beautiful beaches and is a great place for budget travelers. You can find affordable guesthouses, and the beaches offer a relaxed atmosphere. Mirissa is also known for its whale watching tours.
3. Anuradhapura:
One of the ancient capitals of Sri Lanka, Anuradhapura is rich in history and culture. You can explore the ancient ruins, dagobas, and temples at a minimal cost. Bicycle rentals are a budget-friendly way to get around.
4. Polonnaruwa:
Another ancient city, Polonnaruwa is a UNESCO World Heritage Site with well-preserved ruins. Entrance fees are reasonable, and exploring the archaeological park on a bicycle is an affordable and enjoyable option.
5. Negombo:
Located near the Bandaranaike International Airport, Negombo is a budget-friendly beach destination. You can find reasonably priced accommodation and enjoy the beach atmosphere.
6. Kandy:
Kandy, the cultural capital of Sri Lanka, offers affordable guesthouses and hostels. Visit the Temple of the Tooth Relic, explore the Royal Botanical Gardens, and take a stroll around Kandy Lake.
7. Dambulla:
Dambulla is known for its cave temple complex, a UNESCO World Heritage Site. Entrance fees are reasonable, and you can explore the caves filled with ancient Buddhist murals and statues.
8. Trincomalee:
Located on the east coast, Trincomalee is known for its beautiful beaches and cultural sites. Budget accommodation options are available, and you can explore sites like Koneswaram Temple and Fort Frederick.
9. Jaffna:
Jaffna, in the northern part of Sri Lanka, has a unique cultural identity. You can explore historic temples, visit Jaffna Fort, and enjoy affordable local cuisine.
10. Matara:
Matara is a coastal city with budget-friendly accommodation options. The Dondra Lighthouse and Polhena Beach are popular attractions.